FAQ's

Can I get a sample of your product before I buy? 
Yes, at any of the local gyms that stock it or if they don't have it in get them to stock it! Otherwise catch us at the next local event/competition. Or even better get your gym to contact us so they can start stocking FitAID Today!

Here's our current FitAID Stockist Map to help you find FitAID near you! http://fitaid.lifeaidbevco.com.au/a/fitaid-stockist

I’m opening a new CrossFit® facility.  How do I get set up with an account? 
Please go to the “Start Selling FitAID” page on our home page HERE or email your inquiry to team@lifeaidbevco.com.au

How are you different from the other guy? 
We use only natural ingredients and sweeteners of the highest quality.  We do not use Splenda, ie Sucralose, or typical energy drink ingredients like Taurine.  We have a comprehensive nutrient blend including BCAA’s, Glutamine, Glucosamine(*currently not in Australian/New Zealand blend), Quercetin, Omega 3s, and Vitamin D to help with performance and recovery.

I own a Box – can I become a distributor?
We offer special wholesale pricing on our products to Box owners.  If you would like to find out more, please click here http://fitaid.lifeaidbevco.com.au/pages/start-selling-fitaid

I am a buyer at a grocery/convenience store and want to sell your product.
Please fill out this form here http://fitaid.lifeaidbevco.com.au/pages/start-selling-fitaid or email team@lifeaidbevco.com.au

I just placed an order.  When will it arrive? 
We strive for a 24 hour turnaround, but please allow for 48 hours.  You will receive an email with your tracking number as soon as your package ships.  Packages generally arrive within 3-7 business days of shipping.

Do you ship overseas? 
We are not yet able to ship overseas, but send us an email to team@lifeaidbevco.com.au, telling us of your interest, and we will let you know as soon as we become available in your country.

Is there wholesale pricing available for retailers? 
Yes!  Please click on the “Start Selling FitAID” section on our home page HERE or send an inquiry to team@lifeaidbevco.com.au

How do I check on the status of an order? 
You should have been emailed tracking information. Please first check your spam folder. If it’s not there, please email team@lifeaidbevco.com.au for tracking information.

The billing address on my credit card is coming up incorrect.  What do I do? 
Call your credit card company because sometimes they’ve got a number wrong on your street address or post code.

Is there grapefruit in your product? 
There is no grapefruit or any fruit at all in our products. Our products are flavored with natural flavors and sweetened with raw organic blue agave nectar.

How do I get free shipping? 
We offer shipping discounts for bulk orders. 

I just placed an order and got a “cart is empty screen.”  What do I do? 
Please email team@lifeaidbevco.com.au and help is on the way ☺

Do the wrist wraps come as a pair? 
Yes.

I want my gym to sell your product.  What do I do? 
Get them to jump onto our website and complete the form on the "Start Selling FitAID" page or get them to contact us by email here: team@lifeaidbevco.com.au

Can you donate / sponsor my event? 
Please know that we get lots of inquiries and generally reserve premier sponsorships for our current FitAID affiliates, but please complete our sponsorship request form here – team@lifeaidbevco.com.au

Where can I buy FitAID?
FitAID is available in a rapidly expanding number of gyms, natural foods stores.  Our current growth rate is explosive, but if FitAID still is not available in a location close to you, click here "BUY FitAID" to place a convenient online order. 

When should I consume FitAID?
We recommend consuming FitAID 15 minutes before your workout and immediately upon completion. Our product was formulated for performance AND recovery, so consumption both before and after your workout is advised.  And of course, when you’re not at the gym, FitAID is a healthy, refreshing and delicious supplement you can enjoy just about any time.

Is FitAID an energy drink?
NO! FitAID utilizes B-Complex as well as mild amounts of natural caffeine from green tea leaf extract, both of which are helpful in maintaining stamina and keeping you fueled during an intense workout. Notably absent though, are those ingredients most commonly found in energy drinks that can lead to the “jitters” later followed by a crash: high fructose corn syrup or sucralose and massive doses of caffeine, taurine, and guarana. In contrast, FitAID contains effective doses of supplements to get your body working in better synergy both during and after your workouts.  That is why we call FITIAD a “synergy product.”

What makes FitAID superior to the other “functional” beverages on the market?
Our proprietary formula leverages the synergistic qualities of all natural ingredients to promote optimum physical performance and recovery. FitAID is not just a simple vitamin mixture. We think of our formulation as a targeted, complex, finely tuned symphony. Unlike other so-called “functional” products, the ingredients in our products are included in potent and effective amounts and are always of the highest quality and bioavailability.

What exactly does “All Natural” mean?
At FitAID we can proudly state that we are 100% compliant with the following official FDA definition of the word “natural”: “The product does not contain any artificial flavor or flavoring, no Sucralose, no Aspartame no coloring ingredients or chemical preservatives, or any other artificial or synthetic ingredient; and the product and its ingredients are not more than minimally processed.”

What is raw organic blue agave and where does it come from?
Not all agave is equal in quality.  The agave plant is mainly grown in the deserts of Mexico. Raw agave is minimally processed in temperatures that can be found in the climates where the agave is grown – between 115-120 degrees fahrenheit.  Other agave may be processed at a higher temperature and some agave may even be mixed with cheaper additives including high fructose corn syrup!  All the agave used in our products is of the highest quality and is certified raw and organic by the largest agave supplier in the world.

Why is FitAID cloudy?
Plain and simple, FitAID is “cloudy” because it is loaded with active ingredients. Perhaps a better question might be “why are vitamin drinks and sports drinks clear?” We’ll let you figure that one out!

Do you plan to introduce other flavours?
We believe that we hit the nail on the head with the subtle yet delicious flavor of FitAID and we don’t believe in tampering with success. But for our parent company, LifeAID Beverage Co., FitAID was just the start. We have also introduced GolferAID www.golferaid.com (COMING SOON to Australia & New Zealand!) (designed to AID golfers during a round of golf) and PartyAID www.drinkpartyaid.com (COMING SOON to Australia & New Zealand!) (formulated to AID revelers out for a night of serious fun).  To find out the differences between our products, we encourage you to research our parent site at http://www.lifeaidbevco.com/whats-the-difference/

Why is FitAID sold at a premium to other products?
Let’s be clear: Nothing is like FitAID. Simply put, we spared no expense to develop a healthy, all natural product that delivers on its promise. As we see it, educated consumers are finally getting fed up with paying $4 for a bottle of water or even more for one of those drinks with trace amounts of vitamins and supplements, added solely as a marketing gimmick. In fact, on an ounce-by-ounce basis, FitAID is actually inexpensive when compared to the colored sugar-water sports drinks often sold for nearly as much as our revolutionary formula.  We don’t claim to be better than our competitors. Why? Because we have no competitors!

I see that you have other targeted supplement products– are they all the same product, just repackaged?
Absolutely not! Each of our lines has a unique supplement blend designed to AID a specific avocation, and each has its own delicious flavour. After all, are the demands on the body and mind of a golfer the same as on an elite athlete? Of course not! That is why the one-size-fits-all approach of mainstream sports drinks is a flawed and outdated model. However, it is important to note that all of our products do share the following positive qualities: truly all-natural, sweetened with raw organic blue agave and stevia, and only 45 calories per can. Furthermore LifeAID products contain No aspartame, No HFCS, and No artificial colours, flavours or sweeteners. You can learn more about the differences and unique qualities of each of our products here – http://www.lifeaidbevco.com/whats-the-difference/   
More LifeAID Bev Co. Products COMING SOON to Australia & New Zealand !!!

Why aren’t your products zero or 15 calories per can like other products?
The single biggest challenge that faced the LifeAID team was to come up with an effective formula that also had a great flavour. You can bet that popular drinks containing few or no calories use artificial sweeteners. The health risks of artificial sweeteners like sucralose and aspartame are becoming increasingly well-known. We guarantee that they will never be included in any LifeAID product. Although we do use natural zero calorie stevia as part of our sweetener blend, many consumers find the taste of stevia on its own to be unpleasant. That’s why we blend stevia with raw organic blue agave. With that combination, you could say that we hit the low calorie, low glycemic “sweet spot.” As an added plus, the agave provides a source of energy and it doesn’t cause your insulin levels to spike like other sweeteners such as high fructose corn syrup. Besides, your brain needs carbohydrates to properly function.  We believe the 9 grams of carbs from the agave is minimal and a good compromise in order to produce a product that our fans actually enjoy drinking instead of forcing down.

You say doctor developed – who’s the doctor?
Dr. Aaron Hinde is a co-founder of LifeAID Beverage Co. and a licensed sports and wellness chiropractor.  He spent years treating and giving nutritional advice to some of the top athletes throughout California prior to Co-founding LifeAID.  He helped develop FitAID as a team effort with our beverage scientists and a bio-chemist based on the needs of athletes engaged in high intensity functional training.

What makes our product “Paleo-Friendly?”
One of the main tenets of the paleo diet is the consumption of food and drink that are minimally processed.  Because FitAID is sweetened with raw organic blue agave, we are using a sweetener that isn’t processed at a temperature higher than found in nature (in the deserts of Mexico for instance, where our agave is farmed.)  Agave is low on the glycemic index and avoids the typical insulin response caused by other sweeteners.  In addition, many of the supplements found in our drink are compatible with the paleo diet including Omega 3 EFAs, Vitamin D, and natural (as opposed to synthetic) Vitamin E.

What are natural flavours?
While our specific blend of flavours is proprietary, all of them meet the stringent requirements. They do not contain any ingredients on the Whole Foods unacceptable list.

I have blood-sugar issues – is it OK for me to drink FitAID?
While we always recommend you first consult your physician, our drink is sweetened with low-glycemic index raw organic blue agave.  Many doctors recommend agave as a good, natural sweetener alternative.

I already drink a protein shake – should I still consume FitAID?
We recommend that you keep drinking your protein shakes and add FitAID to your training routine.  While we don’t have any protein in our product, we do have supplements that support joint health, cardiovascular health, and muscle fatigue which are not found in protein products.  Additionally, many of the benefits for muscle growth and recovery are derived from Branch Chain Amino Acids (BCAAs) which are found in FitAID.

I already take supplements in pill form, should I still consume FitAID?
While we recommend you consult your physician before starting any supplement regimen, there are some advantages in taking supplements in liquid form.  The absorption rates can be much higher in liquid form. Plus, our product makes taking all your supplements much more convenient.  We guarantee your supplements have never tasted so good!

I have gluten intolerance – is your product suitable for me?
Yes!  We are now Certified Gluten-Free. Drink away!

We have an event coming up.  Will you sponsor it?
While we give preference to our current retailers/affiliates, we may be interested in sponsoring your upcoming event.  Please go to our Event Sponsorship page, fill out the form and an account rep will get back to you.

What is you return policy?
Simple. We offer a 30-day money back guarantee on any unused product. All returns for refunds will be required a 20% restocking fee of merchandise costs. Returnable items must be received by us within 30 days from the date your order was delivered. Returned items must be in their original packaging and in perfect condition. This means if merchandise was originally in sealed packaging, it’s expected to be returned in the same way. Unsealed/used items are not re-sellable, and therefore, not accepted for refunds if returned. No refunds will be offered for orders past 30 days. Buyers will be responsible for shipping back to us for refunds. Shipping costs are not refundable.  All returned merchandise that is opened or not in original packaging will be discarded.  No refunds or exchanges will be issued for such merchandise.

Please send returns to: 

10A Radney Street, Willagee, WA 6156

***Remember to include order# along with all returns***

If you have any further questions concerning our exchange/return policy, feel free to contact us 0452-552-119 or directly on our contact us page.

Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 3 days of receiving so we can resolve the issue for you.